Service support for waste paper baler manufacturers

All use of our company's products will be implemented in accordance with the national "Three Guarantees Regulations". Within one year of the warranty period, our factory can send technicians to the user to install and debug, teach technology, and provide accessories for life to ensure user satisfaction and peace of mind!
Before the customer purchases the machine, the company will plan the site and design the best process plan for the user free of charge; after the purchase, the company will assign a dedicated after-sales service personnel to the site to guide the customer to install and debug, deal with various failures, and assist the customer in planning and managing equipment. Until the customer is satisfied.

1. Pre-sale service:
1. The company provides each user with detailed product information, carefully introduces the waste paper baler product and quality, so that customers can fully understand the product performance and requirements before ordering, and do a good job of recommendation and guidance according to user needs.
2. The company has set up a service hotline for users to answer questions and problems about various products. The service hotline is 86-29-86031588.
2. In-sale service
1. Do a good job in contract review, ensure that you have enough ability to meet customer requirements, communicate with customers, deliver customer information in a timely manner, and ensure that customer requirements are accurate and fully realized.
2. Ensure punctual delivery as required by the contract. The marketing department will contact the customer within three days after the arrival of the goods to inquire about the acceptance of the goods, including whether the product quality can meet the customer's needs, transportation methods, packaging conditions and other customer requirements. When users request on-site installation services, the company will send professional technical service personnel to participate in the unBaling Press acceptance and guide the installation and commissioning work until the equipment is operating normally, and provide corresponding technical training services for free.
3. After-sales service
1. Due to the quality problem of the waste paper baler product, the company will reply within 1 hour after receiving the customer's complaint, and the technical service personnel will arrive at the scene to solve the problem within 48 hours.
2. All products of the company implement three guarantees, and the company will be responsible for quality problems during the warranty period, and strictly implement the contract. For products that exceed the warranty period, we guarantee to provide repair parts and provide repair services according to user needs.

"Quality first, customer first" is the purpose of establishing the factory of Nick Machinery. We warmly welcome and expect to receive strong support from more users. We firmly believe that science and technology create brands and honesty creates brilliance. We will continue to return with better products and services. society.